Privacy Policy

1. Introduction

RoyalPuffSA ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and applicable South African law. This policy explains how we collect, use, store, and protect your data when you visit our website or purchase our products and services.

2. Information We Collect

We may collect the following personal information:

• Full name, email address, phone number, and delivery address when you place an order or contact us.
• Payment information (processed securely through third-party payment gateways — we do not store card details).
• Age verification data to comply with legal requirements for tobacco-related products.
• Browsing data (IP address, device type, pages visited) collected via cookies for site analytics.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders and deliver products to you.
• Respond to enquiries sent via WhatsApp, email, or our contact forms.
• Verify that you meet the minimum age requirement (18+) for purchasing our products.
• Send order confirmations and service-related communications.
• Improve our website and customer experience through anonymised analytics.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal information on the basis of: (a) fulfilment of a contract (processing your order); (b) legal obligation (age verification, tax records); and (c) legitimate interest (fraud prevention, site security).

5. Data Retention

We retain your order and account information for as long as necessary to provide our services and meet legal obligations, typically a period of five (5) years in line with South African tax and commercial record-keeping requirements. You may request deletion of your data at any time, subject to any overriding legal retention requirements.

6. Sharing of Information

We may share your information with:

• Delivery partners — solely for the purpose of delivering your order.
• Payment processors — to securely process transactions.
• Legal authorities — where required by law or court order.

7. Cookies

Our website uses cookies to improve your browsing experience. Essential cookies are required for the site to function (e.g., shopping cart). Analytics cookies help us understand how visitors use the site. You may disable cookies through your browser settings, though some site features may become unavailable.

8. Your Rights (POPIA)

Under POPIA you have the right to: access your personal information; correct or update inaccurate data; request deletion of your data (subject to legal retention obligations); object to certain processing; and lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All payment transactions are encrypted via SSL/TLS.

10. Contact Us

For any privacy-related queries or to exercise your rights, contact our Information Officer at:

Email: info@royalpuff.co.za
WhatsApp: +27 81 547 9415
Location: Johannesburg, South Africa